Capital Media, inc. 日本語 中文

Capital Media Co., Ltd. (CEO: Tetsuji Narishige) has implemented multilingual support and AI (natural language processing) that can unify order transactions with overseas customers such as English-speaking countries and Chinese-speaking countries. We have developed and released a cross-border EDI system.

■ Background
Conventionally, as issues faced in transactions with overseas customers across many countries, (1) information management such as quotation / order registration update for each customer and linking of product data, which is not centralized systematized It is complicated, it is easy to personalize the person in charge, it takes time and cost, (2) It is difficult to communicate because it is a transaction in a language other than the unfamiliar native language (Japanese), and communication with detailed nuances (3) When trading via a sales platform such as an EC site, there are problems such as the operation is performed according to the rules and the intermediate margin for each transaction is not cheap.

■ Cross-border EDI system
In the cross-border EDI (order management) system developed this time, the customer's UI / UX is localized into the customer's native language such as English and Chinese, and product ordering, customer management, order management, and product management. Since it is possible to centrally manage inquiry processing, accurate and quick processing is possible, human careless mistakes due to language are reduced, and work efficiency can be improved.

Not only the manager side but also the overseas business partner side has a management screen that can manage orders and inquiries in addition to the order screen, and convey information and intention in transactions. You can speed up your decision.

In addition, AI (machine learning) text classification / inquiry, sentiment analysis of chat sentences (English / Chinese), translation function, currency exchange rate API, etc. are implemented in the system, and a second foreign language can be used on a daily basis. We will strongly support communication so that even those who are not using it will not interfere with transactions with overseas business partners.

This system enables closed transactions with customers as your own system, and we will develop it with input / output according to the core system / industry and original design / UI / UX according to your brand. We will continue to expand the functions required for your business.

It is deployed on the cloud and can be operated from a PC, tablet, or smartphone. We have a demo system (alcohol order management in the demo) and system specifications, so please feel free to contact us first.

■ About the development of our natural language processing
In natural language processing text classification, we examine what kind of content a sentence is written about, and classify the topic of the sentence based on an inference-based model that vectorizes the sentence. If you prepare a text and its label data set (Gazetter), we will implement it for various purposes regardless of this system. Sentiment analysis analyzes specific text sentences to determine the ratio of positive engagement to negative engagement.